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Born to be Filed

Temporary tattoo from ARMA Metro Maryland Chapter

Where Software
Meets Recordkeeping

Welcome to RIMtech, the corporate presence of Bruce Miller, a world leading expert and thought leader in Electronic Recordkeeping, and the home of the RIMtech 12-step EDRMS Implementation Methodology^©. RIMtech is a vendor-neutral consulting services firm specializing in all aspects of electronic recordkeeping, delivering the following services

EDRMS Implementation	Strategy/Planning, and implementation guidance for EDRMS (Electronic Document & Records Management Systems). From small to large, more complex systems. From readiness all the way to implementation, project management and oversight, and maintenance.
Education	Seminars, workshops, web-based training, and educational lectures on electronic recordkeeping and EDRMS implementation.
RIMTARs	RIM Technical Assessment Reports. Details assessment reports on electronic recordkeeping software products and related assistive technology.
Requirements	Functional and technical project requirements, creation of competitive Requests for Proposals, and candidate product review and qualification.
Strategic Consulting	Project readiness assessment, project planning and strategy, policy development, project and product assessment.
Compliance	Evaluation of your compliance with electronic recordkeeping requirements.
SharePoint 2010	Capabilities and Limitations of Microsoft SharePoint 2010 for EDRMS recordkeeping.
Product Selection	Qualification, assessment, suitability, and selection of EDRMS products against requirements.
Vendor Certification	Technical guidance to software vendors to achieve compliance with EDRMS standards (US DoD 5015,2, ICA, VERS, MoReq).

Bruce Miller has over 25 years of highly specialized electronic recordkeeping experience. RIMtech is completely vendor-neutral – we sell no products, and accept no referral fees. We are not aligned with any vendors in any way. As a trusted advisor, Mr. Miller provides high-value strategic advice with deep knowledge and experience in the following areas of electronic recordkeeping:

Vendor Neutrality & Objectivity	No alignment with any vendors, no referral fees
Thought Leadership/Vision	Published author, member of Emmett Leahy Award Committee, blogging on topical issues
Product/Technological Expertise	15+ years experience in electronic recordkeeping software design and development.
Organizational Scale/Configuration	Small (under 100) and large (80,000+) organizations. Publicly traded, privately held, and government organizations (municipal, state/provincial, federal)
Regulatory Compliance	Sarbanes Oxley, CFR21 Part 11, SEC/NASD, HIPPA, etc.
Standards Compliance	US DoD 5015.2, ICA, VERS, MoReq, ISO 15489, etc.

RIMtech Clients

RIMtech Views

Following are some of the core opinions/beliefs currently held by RIMtech that tend to shape its approach to the EDRMS marketplace:

There are very few truly successful EDRMS Implementations. We define “success” as an ECM system with full recordkeeping accountability deployed and utilized, whereby users are declaring records, classification is measured and is known to be accurate, and records disposition is being carried out in full accordance with the approved corporate retention schedule. RIMtech believes there are fewer than a handful of such projects in North America.

The soft side of EDRMS projects is more important than the software. We believe that to be successful, as much as 75% of any EDRMS project resources (financial, technical, and human) must be expended on non-technical “soft” issues such as the culture of recordkeeping and change management.

Project results must be measured. There are (3) key measurement metrics to determine the success of all EDRMS projects. They are Qualification Rate, Declaration Rate, and Classification Accuracy. These metrics must be carefully measured and constantly evaluated in order to ensure the initial and ongoing success of any EDRMS project.

Few organizations are equipped to handle EDRMS Projects. Most corporate records managers are fully consumed with existing legacy responsibilities, and are therefore not in a position to bear the workloadload of a new EDRMS project on top of existing duties. Furthermore, many do not have the exposure or access to sophisticated EDRMS software to fully understand the recordkeeping capabilities -- there is no way they can possibly grasp the capabilities and limitations of the product. The software has no means of measuring key project metrics. And most organizations lack a concrete roadmap of how to run and operate a corporate-wide EDRMS project.

IT and IM need to be more tightly bound. For a successful EDRMS project, IM must be an integral part of the products and services delivered by IT. In too many organizations, the IT and recordkeeping roles and services are too distinctly separated, much to the detriment of the EDRMS project.

Microsoft SharePoint 2010 will be dominant. RIMtech does not favour any particular vendor in any way. Although SharePoint requires plug-ins to close gaps in its native recordkeeping capabilities, we nonetheless perceive a broad and growing demand for SharePoint 2010 to be deployed as a full-scale EDRMS solution.