Where Software Meets Recordkeeping 

RIMtech can help you define and implement a practical, real-life IGP for your organization,  custom-tailored for your corporate culture and technology platform.

Information Governance

At RIMtech we’ve noticed that it’s pretty much impossible to successfully implement electronic recordkeeping by focusing only on the technology. In order for the technology to be successfully adopted and properly utilized to its full capability, the organization itself has to change. The business has to come to terms with the true value of its information, and how to handle it appropriately. Technology plays a significant role, but governance is largely an organizational effort. Information Governance, sometimes referred to as Information Management, comprises over two thirds of RIMtech’s electronic recordkeeping implementation methodology. This is the so-called “soft stuff”. This soft stuff matters – a lot. Too many organizations proceed with technology implementation before first tackling critical information governance. Many strategically important corporate-wide decisions must be taken before you’ll know how to properly implement the technology. For example: 
  • What documents have value and which ones do not?
  • How will the users identify one from the other? When are we going to delete documents of no value, and how?
  • What is an acceptable rate of error for the assignment of retention rules?
  • How will we organize our electronic repository to stay within its technical capabilities?    

It’s impossible to implement EDRMS technology without making these crucial decisions in advance. A good Information Governance Plan (IGP) ensures you have the needed input parameters for both the organization and the technology, so the technology can be effectively implemented. The elements of a comprehensive, effective IGP are:

Governance Council
High-level executive guidance needed to ensure needed priority, funding, strategic direction
Repository Governance
How the technology is organized and managed so as to stay within its technological bounds, and consistently implements all elements of the IGP.
Policies to backstop critical decisions such as auto-delete, valuation, etc.
Business Processes
New business processes that reflect policies, e.g. declaration processes and performance measurement.
Roles and Responsibilities
Spells out the specific roles of key stakeholders including end users, IT, RIM, Legal, management, etc.
Performance Measurement
What key IM performance factors to measure and how, and acceptable targets
Change Management
A plan to deal with new processes and expectations, to ensure user adoption.
Lifecycle Management
An agreement on how to handle data as the value changes throughout its lifecycle, and the specific procedures from creation to disposal
A means of dealing with legal obligations such as ATIP requests, court-ordered legal holds, privacy, etc
Physical Records
How physical records will be managed seamlessly along with electronic records